Troubleshooting techniques that work for every IT problem.

Troubleshooting can be easy and it can be very difficult also. The goal of troubleshooting is to get the computer back to optimal performance. The steps in troubleshooting may differ from one troubleshooter to another but there are general techniques every troubleshooter should know.

Techniques to use during Troubleshooting

Most computer issues can be easily resolved by closing the program and reopening it. When a program or software is slow or takes time to respond, it might be as a result of a conflict with another software, simply close the program and open it again after a few seconds.

If this fails to fix it or the program is completely unresponsive, long press the following key combinations together: Ctrl + Alt + Delete to open the task manager, click on the troubled program and click End task to force close the program.

Shut down the computer

If closing and opening the problem software proves unsuccessful in restoring the computer to optimal performance, another solution might be to shut down and restart after a few seconds.

If after restarting the computer, it begins to randomly reboot itself or crash, It could be caused by overheating. Make sure the vents are not closed and there is good flow into and out of the computer.

Run a virus scan

A thorough virus scan can unearth problems with your computer you never knew existed. When your computer begins to behave in a weird manner, it’s time to run a full thorough scan of all your files and programs. Always ensure your anti-virus is regularly updated to give you the best security against all kinds of malware that causes a computer to behave strangely or sluggish.

Eliminate variables.

What is sometimes reported as a general problem is often times caused by a specific issue. Eliminate all variables by using error messages if there are any. Error messages will give you a clearer picture of what the problem might be. In addition to error messages, Event logs also provide an indication as to when a particular malfunction started. This is very important and can be used to trace down the source problem and eliminate other variables.

 Check the Internet

The internet houses a host of information on different kinds of problems a computer can encounter. A simple Google search about the issues your system is experiencing will bring you a potential solution as there might be someone else who has experienced a similar problem.

Reinstall your Operating system.

This is usually the last solution and an extreme one. But if all of the above fails to work, you’re left with no other option but to uninstall and reinstall your Operating system or upgrade/downgrade to a new operating system. Doing this will wipe your system and give you a clean state to start afresh. It’ll reset all your internet, hardware and software settings back to factory settings. Before you do wipe your system clean, please make sure you’ve backed up all important files to an external disk so as not to lose important documents.